Return Policy

Return Policy

All Hair Extensions Are FINAL SALE, Exchange Or Credit Only Valid Within 14 Days Of Receiving The Products.

Our packaging is clear and you can see the color without needing to open it. You can also purchase a color ring or a sample of the color.

Absolutely No Exchanges Of Used Hair Are Possible. The Color Swatches Are FINAL SALE And Not Eligible For An Exchange.

If there is a problem, we will try to solve the issue in accordance with the Terms and Conditions; however, absolutely no exchanges are possible after 14 days of purchase.

By agreeing to our terms and conditions you understand that there are NO REFUNDS or chargebacks allowed. You may email us  for further information.

  • Hair extensions and package must brand new, in the original packaging, and has never been applied, colored, or worn, and seal has not been broken.
  • For exchanges, new hair cannot be sent out until the original hair is received and verified it is eligible for an exchange.
  • Please send email to  to begin a return process.You will need to use USPS to return the hair.

What Is The Return Period?

We will provide a refund on unused hair extensions within 14 days of the date that you receive your hair extensions.

Do I Have To Pay For The Shipping Of My Return?

Yes, all customers are responsible for their own return shipping costs. Please use USPS to return the hair. Please write the name and address CLEARLY. If the package was lost because of the wrong spelling, we will not responsible for this. 

Can I Return Hair Extensions Without Contacting You?

You must contact us prior to sending your return, as the return address may be different from the address your order was originally shipped from. Please note that refunds for merchandise returned without contacting us cannot be guaranteed. Contact us at

When Will I Receive My Refund?

A full refund will be provided to the original method of payment after we have received, inspected and confirmed that the returned hair extensions were not opened. All customers must contact us after sending the package back and provide us with the tracking information in order for us to process the refund.